Important update about your NEW credit card

Your current VISA credit card will no longer work after midnight, tonight  October 30, 2017. Your new Master Card credit card will be available for use tomorrow, Tuesday October 31, 2017. 

What’s happening?

Due to our conversion to a new data processing system, you have received a new MasterCard credit card  with a new card number; the credit limit on your card will be the same as your VISA card, and your balances and reward totals will be transferred over.

What do you need to do?

  • Activate your new MasterCard credit card, following the directions on the card and begin using it on Tuesday, October 31st, 2017.
  • Activate the PIN number that you have received in a separate mailing.
  • Transfer your automatic payments such as recurring bill payments on your new MasterCard credit card account.

What is new in this card?

Your credit card is now a MasterCard credit card. MasterCard comes with enhanced security features. In addition to having a chip, your new credit comes with a PIN number that could be required when making purchases at merchants equipped with this technology.  You must have received your PIN number in a separate mailing.  This also provided you with directions on how to change your PIN number to one you can easily remember.

We also have a new toll-free number, which you can call after credit union hours if you are having any issues with your card.  If your card is lost or stolen, call the credit union, 212-529-8197, or visit our website, www.lespeoples.org 24/7, and you will be directed to the appropriate assistance center.

You will also note that the MasterCard you receive does not look like our previous card.  The custom design cards will be issued at the time your credit card is renewed, within 12 months.

If you have any questions regarding this conversion of your credit card account, please contact Stefanie Diaz at 212-529-8197 x 126 or at sdiaz@lespfcu.org.

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