On Tuesday, October 31, 2017 we will migrate to a new data processor to provide you with new and better products and services such as a mobile app, remote deposit capture, credit card 24/7 call center and much more. Your Account Number won’t change and you will receive your Direct Deposits and ACHs transfers as usual.
Here are some important dates and changes you should know during this process:
Closing Early on October 31st
Lower East Side People’s FCU will close its three branches on October 31st at 1PM to allow time for the system migration. Business as usual will resume on November 1st at regular branch hours.
Debit Cards won’t change
Debit Cards will continue to work as normal and will be valid until further notice. The usage of your debit card will be limited on October 31st and November 1st; you should try to take care of any debit transaction before 3PM on October 31st.
Credit Cards switching to Master Card
Your existing VISA Credit Card will be replaced with a Master Card credit card that will be in effect on November 1st at 1AM, activate your new card when received, and be ready to use it after November 1st. All existing VISA credit cards will stop working on October 31st at midnight.
Online Banking enrollment
Online Banking will go down on October 31st at 3PM and return November 1st at 5PM. You will need to enroll in the new Online Banking. However, once you’re logged in, you can access your existing Bill Pay account using your Bill Pay username and password.
Bill Pay downtime period
For a few hours between 3PM on October 31st and 5PM on November 1st, your Bill Pay will be down to proceed with the system migration. We advise you to make any payments prior to October 31, even if not due until the first of November.
Automated Teller Center will have a new number
Your new Automated Teller Center number is 1-800-854-3855. You will need to enroll after November 1st.
Don’t hesitate in contacting us for additional questions at 212-529-8197, 212-828-6061 or 718-554-4544, by email, firstname.lastname@example.org or visit us at lespeoples.org